Make the best out of your Salesforce investment with our

Salesforce Managed Services

Name: Salesforce Managed
Brand: Cyntexa
Rating: 4.4 (897 reviews)

Your Salesforce platform deserves more than just implementation - it requires strategic updates, proactive maintenance, and continuous innovation to keep you ahead in the market. As a certified Salesforce Managed Service Provider, we optimize your Salesforce Org to deliver consistent value and power up your digital transformation.

At Cyntexa, our Salesforce Managed Services are designed to help you get the most out of your Salesforce investment. From scaling your platform as your business grows, troubleshooting issues proactively, simplifying change management, ensuring optimal app maintenance, and through dedicated support, we keep your operations running smoothly.

Our team of 400+ Salesforce experts focuses on developing a customer-centric strategy that is imperative for success. It's time to shift your focus from the day-to-day management of your Org and prioritize growth!

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Settle Your Salesforce Management Chaos With Our Managed Salesforce Services

Don’t let the management of your Salesforce platform cost your team valuable time and effort. Let us do it for you!

At Cyntexa, our Salesforce experts oversee the day-to-day management of your Salesforce org and ensure its smooth working, eliminating your recurring investments over in-house teams.

With our managed services for Salesforce, we take the responsibility of ensuring that your platform is updated with the latest features and functionalities to help you thrive in the market.

You can hire Salesforce Managed Services professionals to integrate third-party applications and solutions into your platform, extending its capabilities and proactively monitoring performance. Moreover, we offer user training to your teams and develop a roadmap to plan advancements that maximize platform adoption.

With Cyntexa’s 24/7 Salesforce Managed support, you'll have peace of mind knowing that any issues will be addressed proactively before they escalate into bigger problems. Not only do we help you run your Salesforce platform efficiently, but also provide deeper business insights as we master the art of identifying what is best for you.

Our structured approach towards change management helps you stay ahead of the curve, by dealing seamlessly with the drastic changes happening in your industry.

Managed Services Begins Here

Salesforce Managed Services We Offer

1. Administration Services

Gain expert care for your Salesforce Org. from our Salesforce administrators. With our Salesforce administration services we will collaborate with you in real-time to manage and configure automations that simplify your tasks, update your reports to gain the latest information, and manage relevant user access and permissions. By building up a collaboration between datasets, administrators ensure optimal synchronization and accurate data sharing.

1. Virtual/Remote Admin Services

Our Salesforce administrators virtually collaborate with you to understand your business requirements and the advancements you seek in your Org. Eliminating the hindrance of regional presence, they remotely manage and maintain your Salesforce environment, so that it remains agile, up-to-date, and aligned with the evolving industry trends.

2. Org/User Management Services

Our administrators are responsible for creating and managing your user profiles and further assigning roles and permissions strategically, allowing only legitimate users to access the Org. They maintain strict control over the data, safeguarding sensitive information while allowing the right user access.

3. System Admin Services

Through this service, our professionals ensure that the platform is set up correctly and works smoothly for your business. They make sure all the system configurations are accurate and that the data is imported and exported seamlessly without interruptions and inconsistencies. Moreover, we offer training to your team members so they can use the platform optimally.

4. Object Maintenance Services

Our dedicated administrators make sure that your records have the right data incorporated and are accurately maintained, without any duplications. They keenly plan and establish relationships between these records to enable sharing and easy access to relatable data.

2. Support Services

We offer 24/7 open services for our clients, so you do not face any interruptions with your business processes. We prioritize your concerns and aim to address them as soon as possible through our Salesforce Managed support services.

1. Tier 1 Support, or First Line Support Services

This is the level 1 support that our Salesforce professionals offer by interacting with you to understand the issues in your Org or any Salesforce product or related to other technicalities. They are a click away to help resolve all your issues across various communication channels, be it over a call or video support.

2. Helpdesk/Break-Fix Services

In case of any queries, technicalities, or system failures, our professionals are thorough with your business understanding and can deeply understand the issue you are facing, providing prompt resolution. They further indulge IT teams to resolve the problem as a priority.

3. Release & Change Services

Our professionals continuously keep a check on all shifts happening in the Salesforce environment, ensuring the upkeep of your platform in their regard. We aim to help your business make the most of the latest upgrades and new additions.

1. Change Management Services

Our Salesforce professionals oversee all the changes that happen in your Salesforce environment. Be it related to processes, procedures, new policies, and more. They stay updated with all the updates and advancements that have come in and make sure your Salesforce environment is ready to keep up with it at the individual, organizational, and enterprise levels.

2. Feature Activation Services

Share your new requirements with our professionals and see them turn into reality. They assist and work along with you to enable a new feature, module, or solution in your org as per how you want it. Through custom development or by integrating outside features to enhance your org’s capabilities, our professionals are focused on offering you the best.

3. Continuous Improvement Services

As a key responsibility of Salesforce MSP, we keenly monitor the performance of your platform. Based on the resulting insights, we work on improvement areas, offering you a well-optimized Salesforce platform. We do not stop here and constantly keep a check on new updates and deploy them into your platform so it remains competitive in the evolving IT world.

4. Customized Development & Integration

Through customized development, we aim to provide you with a Salesforce platform that is just meant for your business. Our professionals aim to stand up to your expectations and beyond that by enhancing the existing capabilities and resolving issues proactively.

1. Custom Development Services

We offer experienced developers who can perform customizations according to your business requirements, accelerating your goal attainment. After they gain a clear understanding of what you need, our experts work on offering an experience just designed for you.

2. Integration and Monitoring Services

With an aim to enhance the capabilities of your Salesforce platform, our specialists seamlessly integrate applications and solutions that drive scalable outcomes. We do not just stop at integration but also monitor its progress throughout. We proactively work on any issues that can hamper your platform’s performance, resolving them before they make a big impact.

5. Analytical Services

We help you make the most out of the trendiest technologies in Salesforce by leveraging the best of reporting and analytical capabilities. We aim to deliver optimal business value and help you achieve the business KPIs you have marked as success. Dive in to focus on areas of improvement and empower your strengths.

1. Reports and Dashboards Services

Gain a clear and big picture of your business’s strengths and improvement areas by establishing reports and dashboards. Our experts do the same for you by creating intuitive and custom-made dashboards that offer you insights related to your business. Our professionals build custom-made reports and dashboards and manage them for your business.

2. Data Analytics Services

Our experts are proficient in predicting potential issues by gaining insight into your business's historical data. They look into your business’s usage patterns, analyze them and, based on the results, recommend improvements by utilizing different analytical techniques.

6. Appexchange App Management

Our professionals are tech saviors for all your installation and maintenance needs. We guarantee a seamless installation process by handling all the issues and hindrances that occur. Not only this, we monitor the application’s performance and look for relevant upgrades to ensure an up-to-date solution.

1. App Installation Services

Need a seamless application installation? Our experienced professionals are there to help! They handle all the technicalities of the multi-step application installation process with ease, ensuring the app is correctly installed and configured with relevant user access, permissions, and maps accurate data.

2. App Maintenance Services

We do not stop at installation and move forward with its continuous maintenance. Our team continuously keep a check on the app’s performance, look for upgrades in it, and troubleshoot errors. Also, they ensure compliance with the latest industry practices to avoid any legal issues.

Why Choose Cyntexa As Your Salesforce Managed Services Partner?

Projects

Happy Customers

Salesforce Experts

400+ Certified Salesforce Professionals

Work with a dedicated team of experts with unmatched Salesforce certifications. Our experts including administrators, developers, and consultants, collaborate to optimize your platform, allowing you to harness the full potential of your Salesforce.

Multi Cloud And Cross Cloud Salesforce Capabilities

We assist you in integrating multiple Salesforce clouds and other products, offering a unified platform to manage all attributes in a single place. You get a comprehensive view of everything, simplifying performance monitoring.

Outstanding Development Practices

We follow top-tier development practices to offer you tailored solutions that meet the specific needs of your business while ensuring quality and on-time delivery.

End-To-End Support

As a trusted Salesforce implementation partner, we assist with setting up and customizing your Salesforce environment, providing end-to-end management from requirements gathering and strategy planning to post-deployment support, with ongoing assistance throughout the Salesforce lifecycle.

NDA & IP Protected

We prioritize the security of your intellectual property and sensitive information with strict Non-Disclosure Agreement protocols. With Cyntexa’s managed services,, your data is fully protected at all engagement stages.

Seamless Communication

We offer clear, open, and transparent communication throughout your Salesforce journey with us, keeping you informed in real time and ensuring your needs are heard and understood.

Looking For Salesforce Managed Services?

Let our experts keep your Salesforce environment updated with the latest trends and advancements along with tailored solutions and proactive management designed to meet your business goals.

Industries We Serve

Discover the industries we transform with our solutions for value and growth.

Financial Services

Secure your confidential customer data through technological advancements in financial services. Streamline operations, enhance security, and personalize experiences with our digital transformation expertise.

Insurance

Insurance companies are expanding grounds of success by leveraging data and technology to create seamless customer experiences in the evolving insurance sector. Experience it all with us.

Retail & Consumer Goods

The retail & consumer goods market has shifted. We help you navigate the "new normal" with data-driven strategies and personalized experiences with our customized digital transformation solutions.

Media & Communication

Today's Customers are way past the old conservative solutions, especially in the Media & Communication industry and crave immersive experiences. Embrace the flexibility, customization and high customer engagement with us.

Technology

The technology world is racing forward, leaving stagnant companies behind. We bridge the gap for you with digital transformation readiness and crafting strategies so you dominate in the evolving market.

Professional Services

We help you thrive in today's evolving landscape. From conquering remote work challenges to personalizing client experiences, we craft tech solutions to empower your teams and exceed client expectations. Let's unlock your growth potential!

Energy & Utilities

Transformation is the new normal in the energy & utility sector. That's why we offer the power of digitalization to guide you towards a more efficient, secure, and sustainable future.

eCommerce

The eCommerce world demands selling faster and smarter. Our cutting-edge strategies combine user-centric design, data-driven personalization, and cloud scalability. Don't just survive – dominate.

Manufacturing

Efficiency and cost control are the high-demand variables in the Manufacturing sector. Cloud technology lets you connect production, sales, and planning like never before, unlocking new growth opportunities.

Healthcare & Life Sciences

Improved Care Strategies, Refined Patient Experiences, secure storage & access to patient information are what the Healthcare industry asks for. And we will definitely deliver this and more.

Logistics & Transportation

Struggling with complex supply chains and fragmented communication? Our cloud-based solutions streamline your entire logistics operation, boosting efficiency and visibility. Simplify your logistics and elevate your customer experience.

Non Profit

Disparate systems and data overload can hinder your non-profit motive. We help non-profits leverage data analytics to track progress and maximize impact. See where resources deliver the most good.

Real State

Even the Real Estate market requires a tech upgrade. Seamless cloud-based solutions connecting stakeholders & modernized operations leading to more productivity and a profitable future is what you need (& we have expertise in that).

Education

Learners crave personalized, engaging experiences tailored to their needs. We create flexible, interesting learning ecosystems, bridging the gap with digital transformation solutions for education.

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Work Portfolio

Check out our impressive body of work to understand our diverse expertise in the Salesforce ecosystem.

Revolutionizing Customer Engagement: How a Fintech Firm Increased User Adoption by 86%

86%

Extension in user adoption reached

78%

Increased Customer satisfaction

51%

Dedcution in business cost

64%

Increase in ROI

Know more

Revolutionized Customer Experience: Salesforce Vlocity Communications Cloud Skyrocketed Customer Retention by 50%

60%

Reduction in Request Handling time

50%

Increase in Customer retention

45%

Elevation in User Interface

40%

Increase in revenue

Know more

Elevate Your Healthcare Experience: Salesforce Health Cloud Unleashes the Power of Integration with Diverse Third-Party Apps

45%

Reduction in manual efforts

65%

Improved Staff Productivity

75%

Minimized Data Loss

67%

Boost in Customer Experience

Know more

Footwear Finesse: Orchestrating a 50% Sales Uplift Through Store Management

75%

Increase in sales

70%

Improvement in capturing customer insights

80%

Enhancement in customer experience

65%

Seamless expansion of inventory

Know more

Hear it from our Clients

Read what our satisfied clients have to say about their experience.

Anshul Pandey

CTO, Content Security

Cyntexa delivered the project successfully. The efficiency soared to 70% in the presales area and enhanced productivity by 90%. Their knowledge and experience of the Salesforce platform were incredible..

John

Idea Center

Cyntexa is hyper-communicative, fast, and does a thorough job. Cyntexa was helpful in creating the strategy for our client and worked seamlessly as a part of our team to ensure successful project delivery and launch.

Bryant Lau

Founder , Funnel Guage

Cyntexa has continuously demonstrated a high-level of Salesforce expertise and a willingness to go beyond what is necessary to ensure the project is a success.

Manoj Pooleery

Cofounder & CTO, SiteRx Inc

Overall, a very positive experience. The team was very responsive, organized and up to task. We had engaged them when we had a very tight deadline and they were able to help us meet it.

Brandon

Director , Cypress Learning Solutions

I love working with these guys. They are knowledgable and have really been clutch in building custom solutions & Lightning web components. Thank you for all your hard work!.

Cameron Billings

CTO , placesforless

We enjoyed working with Cyntexa Labs. They were easy to communicate with and easy to work with.

Mike Jansma

VP, CIS Global

The entire team is knowledgeable & serves as a trusted expert to our organization. They were able to turn our ideas into real world working processes in Salesforce. We’ve now completed several projects with them.

Ken Hoppe

CEO, Modigie

Being located in a different time zone, they were willing to meet our schedule and stepped up outside of the scope of work, and proved to be a good partner. They’ve taught me a lot about best practices through incredible communication.

Daniel Deckert

President & Founder, Scrubbi

Our project was complex, and Cyntexa team handled it well by tackling all our requests & we are happy with the end product. I consider us lucky to have found them and looking forward for a long relationship with them.

Vilen Bezhanyan

PCEO, Brainstorm Technologies

We had a great experience working with the team who performed their best to finish the project successfully. We highly recommend others to work with them, knowing that their projects will be in good hands.

Simon Clews

FPFS IMC-Director, DGS Employee Benefits

Definitely the range of skills – it is not like all employees just know Salesforce – some were able to solve other problems that were not related to the project that I hired them for. In addition, the team was extremely dedicated to the project.

John Crighton

CTO, Lightning Step Technologies, LLC

Cyntexa was able to successfully develop and integrate an improved and efficient dashboard, much to the benefit of external stakeholders. The team was able to maintain positive communications throughout.

Karim Aziz

Director, Globel Car Rental

The team at Cyntexa was understanding, communicative, and proactive. They were easy to work with and were always available during the client’s workday, despite a significant time difference. They quickly implemented changes.

Rebeka Avendano

Director, Globel Car Rental

Cyntexa helped us in successfully implementing custom flows from Field Service into SFDC to achieve actions that the Field Service app does not currently support. The team was with us at every step of the way.

Sahil Gambhir

Head of Special Projects, Wirelane GmbH

The company has developed a strong team and robust infrastructure to serve its clients. They use best industry practices to track the progress of the project & doesn’t shy away from going the extra mile to make clients happy.

Kristin Harris

Project and Process Development Manager

They helped us take all of our data and integrate it successfully. They reviewed our requirements and provided quality work quickly. Will definitely work with them again.

Anil Jogani

Sr. Director Field Operations, MetricStream

I have nothing but praise for this team. I needed a qualified person to do custom Salesforce development. Not only did they accomplish the goal but the team has a certified Salesforce experts that exceeded my expectations.

Devin Bostick

CEO, LuckyTruck

Cyntexa is a high touch and results-oriented partner that hit our timeline, budget, and delivery objectives. Additionally, they were high touched and genuinely cared about the quality of our work. I would use them again.

Carlos Sanmartin

Digital Manager,Ara Estetic

I wanted to express my utmost satisfaction with the exceptional services provided by Cyntexa. Their collaborative approach, strong work ethic, and consistently going the extra mile to ensure that the projects are completed within the agreed-upon timeframe.

Our Valued Customers

We are trusted by some exceptional brands as well as SMEs in different industries only because we believe in providing real value to them and ease their complex business processes with our simple Salesforce Solutions.

Dive Deep Into Salesforce

Stay informed with the latest Salesforce updates and gain insights through our blogs. Discover expert analyses and practical tips to enhance your understanding of the Salesforce ecosystem.

December 7, 2023

Salesforce Packages: A Comparison of Managed and Unmanaged

Salesforce Unmanaged and Managed Package Banner Img

Learn the differences between Salesforce managed and unmanaged packages, their use cases, pros, and cons to make an informed decision on which suits your needs.

Explore

Frequently Asked Questions

With our Salesforce-managed services, you get expert professionals who work to get the best out of your Salesforce platform.

You can consider opting for our services to keep up with the maintenance of your Salesforce org and stay up-to-date with the latest features and functionalities. We offer 24/7 support from our experts, who solve potential issues and perform other activities required for your platform's upkeep.

By leveraging these services, you tend to free up your internal team's time and gain the expertise of professionals who help you ensure that your Salesforce platform is continually updated, secured, and aligned with your business needs.

We offer support services, including:

Bug fixing: We resolve any bugs or issues within the Salesforce platform.
Periodic security updates: Our team often runs security checks and updates to ensure that your platform complies with the best and latest security policies and configurations.
User assistance: Our support team assists your business users in navigating through the platform and determining whether they need any assistance regarding a feature or troubleshooting issues.

Yes, our Salesforce professionals help you with Salesforce customizations and integrations. They customize the Salesforce solution as per your requirements, providing features that you want to work with. Additionally, our professionals integrate the applications and solutions that could enhance the functionality and capabilities of your platform.

The resolution time for any issue depends on the complexity of the issue and the criteria agreed upon in the Service Level Agreement (SLA). However, our team is dedicated to solving your problems proactively. This means we often identify and address issues before they can impact your business. With this, downtime is reduced, and smoother operations take place.

Yes, we can help you with Salesforce upgrades and migrations by planning and executing the upgrades or the migration processes. It minimizes downtime and disruption for your business. Our expertise ensures that your Salesforce environment remains stable and secure throughout the process. With this, you can take full advantage of new features and improvements.

At Cyntexa, we eliminate your need for hiring an in-house team and the costs associated with them. You can hire Salesforce Managed Services experts and save staffing, infrastructure setup, and operational costs by delegating the management of your platform to us. We offer cost-efficient pricing, unlike the recurring investment that is to be made for in-house teams.

We offer comprehensive Managed Services for Salesforce CRM, including administration, analytics, ongoing and post-maintenance support, release and change, developer and integration, and real-time issue-resolving services that ensure overall efficiency and the up-and-running state of your Salesforce environment.

Yes, we allow you to fully customize the Salesforce Managed Services package to suit your specific business needs. You can opt for a varied range of services, such as platform management, custom development, support levels, and consulting.